Refund policy
Order Cancellation
If you cancel your order within 24 hours of placing it, you'll receive a full refund to your payment method. For cancellations after 24 hours, you will receive a full store credit in the form of a gift card, usable both online and in-store.
Returns
All returns for defective products must be handled through the manufacturer. Find links to most manufacturers' warranty pages below.
Warranty Info
| Company | Warranty | More Information |
| Adam and Eve | 5 years | Adam and Eve / Evolved Warranty Page |
| Aneros | 1 year to lifetime | 1 year for electronic products, lifetime for non-electronic. Exchanges only. Aneros Warranty Page |
| Au Natrual by Blush | 90 days | Blush Warranty Page |
| Blush (not otherwise listed) | 30 days to 5 years | Warranties vary by specific brand. Blush Warranty Page |
| Bodywand | 1 year | Bodywand Limited Warranty Page |
| b-Vibe | 1 year | Defects only. b-Vibe Warranty Page |
| CalExotics (not otherwise mentioned) | 90 days | Registration required. CalExotics Warranty Page |
| Clandestine Devices | 1 year | Defects only. Clandestine Warranty Page |
| Closet Collection | 1 year | Defects and damages only. Impulse Novelties Warranty Page |
| Cloud 9 | 30 days | Unused products only. Cloud 9 Warranty Page |
| Doc Johnson | 90 days | Doc Johnson Warranty Page |
| Embrace by CalExotics | 1 year | Registration required. CalExotics Warranty Page |
| Evolved | 5 years | Does not include Vibratissimo. Evolved Warranty Page |
| Femme Fun | 1 year | Femme Fun Return Policy Page |
| Fleshlight |
|
Only defective/incorrect, unused items qualify for the 90 day return policy. Otherwise, all unused items have 30 days. Fleshlight FAQ - Returns Page |
| Frederick's of Hollywood |
1 year |
Frederick's Customer Service |
| Fun Factory |
2 years |
Products with electrical components only. Defects only. Fun Factory Warranty Page |
| Hop by Blush |
1 year |
Blush Warranty Page |
| Hot Octopus |
1 year |
Defects only. Exchanges only. Hot Octopus Warranty Page |
| Jimmyjane | 3 years | Does not include Intro Series. JimmyJane Returns Page |
| JoyDivision | 2 years | JoyDivision Contact Form |
| Lelo | 1 year | Lelo Warranty Page |
| leWand | 1 year | leWand Warranty Page |
| Lovense | 1 year | Defects only. Lovense Warranty Page |
| Jopen (minus Vanity) | 1 year | Jopen Warranty Page |
| Luxe by Blush | 5 years | Blush Novelties Warranty Page |
| Luxe by CalExotics | 1 year | Registration required. CalExotics Warranty Page |
| Mini Marvels by CalExotics | 1 year | Registration required. CalExotics Warranty Page |
| Nalone | 1 year | Nalone Contact Form |
| Nasstoys | N/A | No specific warranty policy, but Nasstoys can be contacted with any issues here: Nasstoys Contact Form, or on social media outlets. |
| Naturally Yours by Blush | 90 days | Blush Novelties Warranty Page |
| Njoy | N/A | No specific warranty policy, but Njoy can be contacted with any issues here: Njoy Ethics Page |
| NS Novelties | N/A | Varies by product, check product packaging. NS Novelties Inquiry Form |
| Ovo | 15 years | Ovo Warranty Page |
| Pipedream | 60 days | Registration required. Pipedream Product Registration Page |
| Rabbit Company | 5 years | Defects only. Rabbit Company Warranty Page |
| Satisfyer | 10 years | Satisfyer Inquiry Form |
| Sensuelle | 1 year | Sensuelle Warranty Page |
| Silhouette by CalExotics | 1 year | Registration required. CalExotics Warranty Page |
| Sola by Blush | 5 years | Products with electrical components only. Defects only. Blush Warranty Page |
| Vanity by Jopen | 10 years | Jopen Warranty Page |
| Vedo / Ohhh Bunny | 1 year | Vedo Warranty and Replacement Page |
| Vibratissimo by Evolved | 2 years | Evolved Warranty Page |
| We-Vibe | 1-2 years | Defects only. We-Vibe Warranty Page |
| Womanizer | 2 years | Does not cover cosmetic damage. Womanizer Warranty Page |
| Zero Tolerance | 5 years | Zero Tolerance Warranty Page |
| Zolo | 1 year | Zolo Warranty Page |
| XR (Master Series) | 6 months | Additional fees apply for returns that aren't defective. XR Return Policy |